They're Making Use Of Modern Technology
Web portals, mobile apps, real-time feedback, people analytics. Those are just a few of the technological advancements we've seen in the past few years. These technologies help ease the burden on your HR team and provide employees (that's who this is really about) with a better experience. If your benefits provider isn't taking these advancements onboard — and constantly looking out for the next big technology — then they aren't doing their job right.
They're Involved In The Process
Some benefits providers will just hand you a list of options and call it a day. Is that really something you should be paying for? Make sure your employee benefits partner is willing to get directly involved. That means sharing their expertise, giving you the pros and cons of different choices, and providing advice on how to make the most of your benefits. A provider who doesn't do this either lacks the expertise or lacks the desire to truly help you, and you shouldn't waste your time with them.
They Focus On Cost-Containment
A good benefits provider will have a focus on cost-containment. They should be assisting you with cost-containment year-round, not just when it comes time to renew your contract. Cost-containment is a strategy that must be applied constantly. By the time contract renewal or open enrollment season rolls around, it's too late to reduce costs for the year.
They're Always On The Hunt For Better Options
Employee benefits is not some old, stagnant field. It is a field that is constantly developing, full to the brim with exciting new ideas and methodologies. Your benefits provider should be staying ahead of the curve, not constantly playing catch up. Some providers are merely stuck in their ways, and their clients suffer for it. You don't have to be one of them.
They Listen To You
A good benefits provider is someone you can call a partner, not a dictator. They should be constantly engaging you, listening to what you have to say and providing their own expertise in return. If you find that they are unwilling to hear what you're saying, or don't engage in communication at all, then you should start looking at other providers.
There are probably things about your current benefits package that work well, wouldn't you say? Your benefits provider shouldn't have a problem keeping what works and integrating it into a new system. If you find that your benefits provider is the "all or nothing" type who always wants to scrap everything, even the parts that work, then you are being done a disservice. It may be because they don't really know what they're doing or it may be because they're lazy, either way, you should expect better.
Offering an impressive salary isn't enough to attract and retain talent. You also need a robust benefits package. Please, contact us at Summerlin-Roberts today to learn more about our employee benefits services.