Start Early And Stay On Track
When dealing with insurance enrollment you frequently run into deadlines, and these deadlines are often hard and fast. That's why it's important to start enrolling your employees as early as you possibly can. You should also do your best to set your own internal deadlines and stick to those.
Remember, your goal is to provide the best experience possible for your employees not just barely scrape by. The earlier you begin the more leeway you have, and this will make the process much less painful for everyone.
Communication Is Key
When evaluating your enrollment process, think about what kind of information you need to communicate, who you need to communicate it to, and how you want to communicate it. Make sure you have a process in place for reminding employees of the enrollment period and providing information about premiums, deductibles, provider networks, and other vital info.
Don't go overboard with this either, while it's important to remind your employees of insurance enrollment periods they may not appreciate you sending them a text about it every 5 hours. Likewise if an employee is already enrolled and doesn't require this information, there's no need to keep sending it to them. With modern technology it's easy to be a little smarter about who we want to send something to.
Monitor Your Progress
Ultimately, it's your responsibility to make sure everyone is properly enrolled. Enrollment deadlines are generally not open for negotiation so if an employee misses it they may have to go without insurance until the next enrollment enrollment period.
As deadlines approach, be sure to get in touch with employees who aren't enrolled. Sometimes an employee simply doesn't care to enroll, but in many cases there is something about the process that the employee isn't sure about, something that went wrong in the system, or they simply forgot that the deadline was approaching.
Partner With An Experienced Benefits Provider
While it's tempting to think you can handle everything in house the truth is that many small business simply don't have the time or the resources to maintain a proper insurance enrollment platform.
Benefits providers who offer insurance enrollment services have the experience and resources necessary to implement a centralized and streamlined enrollment platform that can lead to more favorable experience for your employees and take some of the weight off of your already busy HR department.
At Summerlin-Roberts we offer insurance enrollment platforms with a variety of insurance enrollment options including self-service platforms, call centers, and on-site benefits counseling and more depending on the needs of your business. Please, contact us today to learn more about our insurance enrollment services.