Choosing the right insurance enrollment platform is critical. Employee benefits such as insurance are the single best way to attract and retain talent these days, and how well you educated your employees about their benefits can have a tremendous effect on employee satisfaction. When evaluating your insurance enrollment services, ask yourself the following questions.
Does It Educate Your Employees?
A good enrollment platform will provide your employees with all the information they require to make decisions about their insurance benefits. Informed decision-making is key when it comes to insurance benefits. Insurance can get quite complicated for your employees without the right tools, and that can be demoralizing. If your insurance enrollment services are leaving your employee more confused than they were to begin with, you should consider other options.
Is There A Good Level of Communication?
The purpose of an insurance enrollment platform is to provide a medium through which your employees can learn about all of the choices offered to them so there should be a good level of communication between you, the service provider, and your employees. Access to things such as call centers and onsite benefits counselors go a long way in helping employees make informed choices about their benefits. If your platform is leaving you or your employees in the dark then it's time to make a change.
Is There Transparency?
As the employer, you should have access to certain information regarding your insurance enrollment platform. You should know how well your enrollment platform is performing and you should also be notified well in advance of any system outages or updates with electronic platforms. Your provider should work with you, not independent of you. If your enrollment platform provider is constantly leaving you hanging, don't stick around.
Is it Optimized?
Are the right employees getting the correct information? Insurance enrollment is already complicated enough for your employees, so you should make sure your insurance enrollment services aren't making things any harder on them. Irrelevant information being sent to an employee is likely to annoy or confuse them, making their lives harder and possibly yours too. If your enrollment platform is taking a blunt approach you should quickly rectify the situation.
Your employees want a simple and efficient way to wade through all the choices they have. At Summerlin-Roberts we offer insurance enrollment platforms that are simple to use and easy to understand. We can provide you and your employees with self-service platforms, call centers, and on-site benefits counseling depending on the needs of your business. Contact us today to learn more about our insurance enrollment services.